STYLED UP PUP FAQ'S
Dog Wedding Chaperones
Can we book a meet and greet before we book in the service?
I’d be very happy to meet with you or schedule a call prior to booking. I understand how important your pet is to you and welcome the opportunity to discuss your plans and how everything will run on the day.
How many pets are we able to bring?
There’s no strict limit, as your pet’s welfare is my highest priority. Provided we have adequate supervision to ensure every pet is safe and well cared for, we can work towards including all of your beloved pets.
Do you provide a taxi pick up/drop off service?
Yes, that can definitely be arranged. Please contact us with your required service details and we will be in contact with our pricing.
My Dog is too anxious for the wedding ceremony but we want him in photos.
If your pet isn’t suited to attending the ceremony, our The Pawposal package is a great alternative to ensure we capture those special shots. This can take place in a private area away from the main venue.
Products + Care Instructions
What sizes do you offer? & How do I know what size to buy?
Every dog is different in size and shape, so please make sure that you measure and double check the sizing of your pup before making a size selection.
Please also note, our sizing may be different to other brands that are on the market. Ensure that you double check the sizing of each harness. We would recommend not assuming that you will be the same size as another brand.
Also note that each Harness Type does have a different sizing, so please ensure to check the size chart prior to purchasing, as your pup may be in a different size in each type of harness.
To find the best size for your fur-baby check out our Size Chart.
Any questions in regards to sizing, please email styled.up.pup@gmail.com
What's the best way to look after my Styled Up Pup Products?
As with anything you purchase, it isn't indestructible and designed to last forever unfortunately.
However, with care and careful handling, you can prolong the quality and life of your Styled Up Pup (SUP) products. Be sure to follow any care instructions you receive with your product.
Can I get something custom made?
Yes, we can customise according to your pet’s needs. Please contact us with your request.
Are your treats 100% Australian?
They sure are. We only use quality Australian produce sourced locally from quality producers. Fresh is best and we hand make our treats in small batches so that the finished product is as fresh as possible.
In the rare chance that we cannot source from Australia we will highlight the fact in our product description so you can make an informed decision prior to purchase.
Where are your products made?
All of our treat products are made right here in Australia at our warehouse in Kelmscott WA, we are proudly Aussie owned and made.
Shipping
Do you ship overseas?
Absolutely! We're proud to say we have customers all over the world.
International shipping only costs $25AUD. Even better, it's free when you spend over $200AUD!
Delivery times will vary depending on your location, but are usually between 7 - 15 business days
How much does shipping cost?
All Australian orders are shipped free when you spend over $70!
If you don’t meet the $70 mark, you can check out the below prices.
Standard shipping - $12.00
Express shipping - $15.00
Does my order have delivery tracking?
Yes. Once your order has been dispatched, you will receive an email with your tracking number that can be tracked on the Australia Post tracking website.
How long will it take to ship my items?
We aim to dispatch your orders right away. Our current processing time is between 2 and 4 business days. We will notify you via e-mail as soon as your order has been shipped.
Wholesalers + Stockists
What are your terms of service?
Click Here to head on over to our Terms of Service
How do I make a wholesale enquiry?
For all enquiries related to wholesale, please refer to our wholesale contact details.